To obtain the technical data sheet for a product, search for the product on our platform.All information can be found in the “Technical Specifications” section.

To obtain the CE marking for a product, you can download the relevant certificate directly from the “Technical characteristics” section of the respective product sheet.

All products and/or services are subject to the statutory warranty upon presentation of proof of purchase (ticket or invoice) and, if applicable, an installation certificate. Some product groups, such as our kitchens, also have a commercial warranty of up to 20 years.

If a defect is found, please contact our technical customer service directly, who will review the case and initiate the service process.

When making purchases on the UCLA platform, you can choose from a variety of payment options. We are broadly positioned and accept all common payment methods, including credit cards, bank transfers, and digital payment options.

The return period is 100 days from the date of purchase.

Yes, all prices include VAT or IGIC, as applicable.

No, our pricing strategy is designed to offer the lowest market price on a permanent basis, so we do not offer discounts or special prices.

Refunds are always made using the same payment method used for the original transaction.

Yes. With a user account, you can access and download your invoices at any time in the customer area.

If you need to change an invoice, please contact the accounting department directly. All changes will be made in accordance with legal requirements for invoicing and automatically reported to the tax authorities.

No. For remote purchases, payment must be made directly by card via our secure payment system.

Bank card (Visa, Mastercard, AMEX, etc.) Telephone order with payment link (email or SMS) Bank transfer – payment is considered complete once it has been confirmed in the bank reconciliation.

Yes, we accept payments with American Express.

No, this payment method is not currently offered.

No, we do not offer machine rental.

No, we do not offer a board cutting service.

Returns are made at the customer's expense and risk directly to the warehouse or via the specified return address.

The following items are excluded from return: damaged items, cut-to-size or custom-made products, loose items, balances, toilet seats, personalized products, and unsealed PPE.

Yes, we offer a custom window service in all warehouses. Please specify dimensions, color, material, opening direction, and any blind requirements.

Yes, colors are mixed individually as desired and made available immediately.

Yes, we manufacture custom countertops from quartz and natural stone. Other materials are currently not available.

For custom-made products, installation can be carried out by our partners on request. The costs are agreed directly with the respective specialist company.

To make a return, you need proof of purchase (ticket or invoice). The product must be in perfect condition and include all original packaging and accessories.

Transport damage must be reported within 12 hours of delivery. Failure to meet this deadline releases UCLA from any liability. The warranty rights apply in accordance with the statutory provisions.

A receipt or purchase invoice is required for every return. If you have an account in the customer area, you can download all invoices there.

The duration depends on the payment method: Credit card: immediate, processing time depends on the bank Bank transfer: after presentation of proof of payment, approx. 1 week Telephone/online sales: within 24–48 hours after return

You can contact us through our contact page! We will be happy to assist you.